Dino's food ordering terms
Legal information for the FAFFLE super app and Dino’s food ordering. Updated 8 November 2026.
Food seller
Food is sold and fulfilled by Faffle Food Ltd (company number 17483211), trading as Dino's by FAFFLE and Street Food @ Studio Bar by Dino's. Registered office: 82A James Carter Road, Mildenhall, Bury St Edmunds IP28 7DE. Customer support: info@faffle.co.uk. Allergy enquiries: 07353 235436.
Price and order confirmation
The checkout displays the applicable item prices, chosen extras, delivery/collection charges and total in GBP before payment. Offers, availability and service times vary. An order is accepted when the ordering system confirms acceptance; unsuccessful or pending payment does not by itself guarantee an accepted order. Please check the order confirmation and contact us if something seems wrong.
Collection and delivery
Collection is from Dino's, Landcross Road, behind Studio Bar, 256A Wilmslow Road, Fallowfield, Manchester M14 6LB. Choose an available collection time, bring the order number/valid collection QR and follow staff handover instructions. QR codes can only be redeemed once. Delivery is available only if explicitly offered for your postcode and time, and the checkout confirms the applicable terms.
Allergy and ingredients
Before ordering, read the current item-level allergen information and call 07353 235436 if you have an allergy. Food is prepared in a shared kitchen handling allergens and cross-contact risks. A general warning does not replace accurate information about an item or optional topping. Ingredient substitutions can change allergen content. We cannot promise an allergy-safe meal without a separately assessed and accepted arrangement.
Changes and cancellations
Freshly prepared food may be exempt from the usual 14-day change-of-mind cancellation right, subject to applicable law. Contact the kitchen promptly if you need a change or cancellation; we will tell you if preparation has started and what options are available. Your statutory rights for unsafe, faulty, incorrectly described, missing or incorrectly supplied food remain unaffected.
Refunds and issues
See our Refunds and Complaints Policy for the complaint process. If an order appears unpaid, uncertain or duplicated, contact us before attempting further payment. Last updated: 8 November 2026.